For many years, the bet365 family of sites has been gently updated and improved, with barely noticeable changes to the site and small upgrades tweaking things for users and to keep the site and the app at the forefront of UK gambling.

However, in October 2021, bet365 underwent a significant overhaul to some of its key components. Not only have we seen sites merged, but they have also been redesigned and improved.

While customers also now have a brand-new system for operating an account across the family of bet365 sites.

Bet365 sent customers an email on or around the 15th October 2021 that detailed some of the key changes made to the sites, and in this article we are going to take a closer look at these changes, how they impact customers and whether they have improved a customer’s experience with bet365.

And of course, we’ll also have updates on whether this has affected anything to do with the bet365 poker bonus code offers available on site.

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Key Changes To Bet365 Family Of Sites

There have been a couple of key changes to the bet365 family of sites, one involving a fairly major reshuffle of how numerous sites work and interact and the other a major change that impacts every bet365 customer and site.

These major changes are:

  • The bet365 Vegas service has been removed.
  • Bet365 Casino and bet365 Games have been redesigned and bet365 Games now incorporates a number of titles previously available at bet365 Vegas.
  • All customers now have a single balance account across all bet365 sites, rather than individual accounts for individual sites.

The changes were implemented in the middle of October 2021, with bet365 contacting customers at this time via a message on the site outlining some of the key changes and how this would affect their accounts.

However, many customers may have missed the message and may be wondering what has changed at the site and they may also have some questions, so in this article we are going to try and answer some of the more common queries people may have about these changes.

Let’s start with a question that will likely have been on the minds of most customers who logged into their bet365 account in mid-October to discover things had fundamentally changed with their account.

What is the Withdrawable Balance at bet365? Where have my other accounts gone?

Perhaps the most notable change from the October 2021 update at bet365, was that instead of having separate cash accounts for Bet365 Sport, Bet365 Poker, Bet365 Games/Casino/Vegas and Bet365 Bingo, the site has now been redesigned to offer just one single withdrawable cash balance that can be used across all sites.

This means that any deposits you make, or any winnings you have, from any bet365 site that does not have any wagering requirements attached or is not a bonus or promotion of some sort, will be added to this single withdrawable account balance.

This means that there is now no need to transfer funds from one bet365 account to another and you won’t switch from one bet365 account to another when you switch sites.

What happened to the cash in my previous individual bet365 accounts?

If you, like me, had cash in a number of different bet365 accounts before the updates to the site in October, then bet365 have sent you a message (which you should still be able to find in your messages inbox if you have not deleted it) which details what happened to your cash.

Essentially, bet365 has basically pooled all your withdrawable balances from across the sites and placed all that cash into a single withdrawable balance on the new set up.

If you feel that there has been an error in this process, then you can contact bet365 for more information and to query what has happened.

Have I lost my bet365 bonus or bet365 bet credits with the change?

No, all bet365 bonuses and bet credits that you had available in any of your older bet365 accounts should still be available on your account.

However, with the new set up, while there is one single withdrawable balance that can be used across all bet365 sites, there are still individual bonus accounts available for you to use across the different bet365 sites.

Namely bet365 Sport, bet365 Games, bet365 Casino, bet365 Poker and bet365 Bingo now all have their own separate bonus/bet credits account.

So if you access a promotion or bonus on one of these sites that gives you some kind of bonus, then this bonus will be placed in the account linked to that site.

If you had bet credits or bonuses on your account at the time that the accounting system was changed at bet365, then these bonuses should still be in the most relevant bonus account.

Does having just one withdrawable balance mean I can use any bet365 bonus on any site?

No, while you can use your withdrawable cash balance across all bet365 sites, you can only use your specific bonus account balances on the specified site.

So for example, if you signed up with bet365 Sport and claimed the bet365 bet credits bonus offer, then you would be able to use the bet credits you receive at bet365 Sport only, not on any other bet365 site.

What happened to bet365 Vegas?

You may well have noticed that the number of bet365 casino services has been cut down from three to two, with bet365 Vegas being discontinued.

Essentially, bet365 Casino and bet365 Games are now the two sites that will serve customers with the site their casino gaming needs, supported by the Live Casino.

Where are the games that I used to play at bet365 Vegas?

Many of the top games that were available at bet365 Vegas can now be found at bet365 Games, including NetEnt classics like Starburst, Gonzo’s Quest and Fruit Shop.

Which sites have been redesigned and improved with the update and how?

Although most of the bet365 sites have been tweaked and improved with this big new update, the sites that have changed the most from how they were previously are bet365 Casino and bet365 Games.

The new sites are much more dynamic, with some fantastic graphics and animations playing when you load up the home page. They are also more connected, which means that if you type a slot you want to play into the search bar, it will bring it up for you to play, even if the game is on a different site.

The new look of these two sites in particular are very pleasing on the eye and I believe that bet365 customers will really like the new look of the sites.

Why have bet365 made these changes across its sites?

That’s a good question and one that I don’t know the answer to, but I feel I can have a good guess at some of the reasons why bet365 have made these changes.

In terms of the account becoming single balance, I think the fact that most sites nowadays offer single balances across multiple sites had left bet365 as being one of the few sites that didn’t operate this system and in truth, I think the change was probably overdue as the new single account system makes things much easier to use across sites.

In terms of the change to the casino sites and the site design, I think this, along with the account changes, are all part of a streamlining process. There is no doubt that the family of sites are now more interconnected and easier for customers to use than they have ever been.

So if you have not already checked out the new look bet365, it is well worth taking a look at.